Privacy Policy

This Privacy Policy (“Policy”) provides important information regarding Hello-Game (“Hello-Game,” “we,” or “our”) in respect to user information collected through our mobile applications and the use of the information. You provide consent to this policy when you access and use applications of Hello-Game.


We may ask you to provide personal information, such as your email address. We use this personal information to communicate with you, to inform and take contact with you. The information may also be used in order to investigate, prevent or take action regarding unauthorized use of the services. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

We also collect anonymous, non-personal information, such as your IP address, the type of browser you use, your browser’s language, your web request and the date and time of your request. Such information does not identify you individually. Non-personal information can be used, for example, in marketing, auditing, to provide or to improve our services and also to develop new services.


We promote our games and services in ours and other publisher’s games and we also allow our partners to promote and advertise their goods and services in our games. We may share information we collect from you to our advertising partners, and they can reuse such data for targeted advertising. We or our advertising partners may display interest-based, or retargeted, ads (”IBA”), but only for the device IDs that have passed the age gate and have not opted out of IBA. By using our games and not choosing one of the opt-out options, you give us consent to transfer your data as stated below.

We may pass information we collect from you such as technical information, advertising and application usage information (for example if a device has clicked on a sports ad within our games, for more information please see Information and data we collect from You Section of this Privacy Policy) as well as age & gender information to our advertising partners and they can reuse such data for targeted advertising. We allow our partners to serve targeted third-party advertisements or other content. They may attach the information gathered from our game to info gathered from other apps, websites, or via other services, and then build profiles and transfer the info to another provider. For example, we pass advertising IDs to Facebook, and they match it with your Facebook ID, aggregate it and delete the initial identifier. By doing so the other provider may receive or gather information about you and use the information for displaying targeted ads. Advertisers may choose their audience by location, demographics, likes, keywords, age & gender, interests, behaviors, connections and any other information Facebook receives or infers about users. We cooperate with several providers of IBA that are listed herein in subsection a) and in Opt-Out Section of this Privacy Policy (”Third Parties”). When allowing Third Parties to conduct IBA we adhere to the DAA Principles.

You have an option to opt out from sharing your information and data for the purposes of interest-based advertising at all times. When you opt out, you will not stop receiving ads, they just won’t be based on topics you like, your interest, behavior, demographics, etc. You can opt out by choosing one of the following options (for more information please read the ”Opt Out” Section of our Privacy Policy):

  1. a) Via third party IBA provider:

Facebook Audience Network

Facebook Ad Campaigns



Google (Adx)

Google (AdMob)


Apple (Search Ads)

Google (Ad Words)


If you choose to opt out by following one of the third party IBA provider’s opt out mechanism, you should stop receiving interest-based and targeted ads via the selected IBA provider, but you may continue to receive interest-based or targeted ads through other IBA providers. For opting out from receiving interest-based or targeted ads through all IBA providers, please see opt out options b) and c) below.

  1. b) Via “Do Not Track Settings” in mobile phone:
Turn on “Limit Ad Tracking” on your iOS device or “Opt Out of Interest-Based Ads” on your Android device.
  1. c) Via our Apps:

Choose “Opt Out of IBA” within the settings of our Apps (where available).

Monitiezation Networks:

Google Adwords,Adsense,Admob:




Ads Manager





Ads Manager:



Fyber DT exchange:



Analytical Networks:

Game Analytics:







Our apps have been designed with the guidelines of the United States Federal Trade Commission (FTC) in mind, as expressed in the Children’s Online Privacy Protection rule (COPPA) and strive to meet all duties and obligations under the rule of law. The rule requires operators of online services, including interactive mobile apps, to provide notice and get parental consent prior to collecting information from children under 13. The FTC works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them.


Our apps may contain In-App Purchase to enable additional content. These In-App Purchases are purchased once, and are found on a secured parent targeted screen.


Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Data Handling

Types of Data

We do not collect personally identifiable information from children.

We do not allow children to submit any personal information to us, including but not limited to names, addresses, or email addresses.

In case we find that a child has submitted their personal information to us, it is removed from our servers as soon as possible.

Understanding Usage of Data

The services we employ, such as ad networks allow us to monetize our advertising inventory by allowing advertisers to provide personalized advertisements to users by allowing google play approved ads to run in our apps/ games.

Delivering these services requires the collection, handling, and use of data from our users for lawful purposes. Where a user cannot reasonably expect the collection of sensitive information, we have added in-app disclosures and descriptions in the privacy policy of what data is collected and for what purposes.

Examples of the data collected under these scenarios and the mechanism for ensuring the legality of data collection and usage are briefly illustrated below.

We may collect and use data collected for such purposes as:

  • To comply with the user request and fulfill the services that the user has downloaded and installed the game or application for This data is necessary for the service being requested by the user so is sought to complete their request in a completely lawful manner

Registration (Optional):

In some of our games, there may exist an option to create a profile or a virtual avatar that is visible to other users.

If you create an account, you may provide us with your name, a username, age and other information that helps us confirm that it is you accessing your account. We may do this through in-game dialog boxes, which you may choose to skip.

Your account may be used to publicly identify you as part of social features of the Services, which may include user-to-user interaction, chat or messaging functionality, public leaderboards, head-to-head competition, and other similar features.

The username will be public and will be shown to other users, but will only permit access to information that is considered public or that you have designated as public in your user profile settings.

Payment Information:

Some games of ours may allow you to place an order of goods or services through us. Goods may include any virtual currency or virtual goods. Our payment processing service provider will collect your details such as name, phone number, e-mail address, mailing address, billing address, and complete credit card information that is required to receive the payment and complete the transaction.

Data Retention and Deletion Policy

Personally-identifiable information is retained only as long as necessary to fulfill the relevant request. For instance, to complete a payment transaction and provide the in-app purchase requested. Data is retained until it can be reasonably expected that the data will not be required further. For instance, payment information may be retained for a set period of time which constitutes the refund window.

Once it cannot be expected that the information will be used to provide a relevant, lawful service to the user it is deleted from the memory.

If you have communicated any personal information to us that you would like to be deleted from our stores, kindly contact

How We May Share Your Information To Third Parties

We do not share your personal data with third parties without your prior consent.

To provide the necessary services, we have to share some information with approved third-party services. For instance, to cooperate with the authorities.


We may make small, inconsequential changes to this policy with or without notice to you, so you’re encouraged to review the policy from time to time.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


We may employ third-party companies and individuals due to the following reasons:

  • -To facilitate our Service:
  • -To provide the Service on our behalf:
  • -To perform Service-related services: or
  • -To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Hello-Game is the data controller of the Analytics Information we process about you.

The legal basis under EU law for processing Analytics Information for developing and improving the Application is our legitimate interests in understanding how users use the Application and making business decisions on further development of the Application.

The Analytics Information we collect will be processed in Israel which is recognized by the European Commission as having adequate protection for personal data. If we transfer your Analytics Information from the EU to other jurisdictions, we will do so by using adequate safeguards determined by the EU Commission.

The GDPR gives data subjects certain rights, to access, update or delete their information, obtain a copy of their information, withdraw consent and object or restrict data processing. However, since we only process aggregated Analytics information that cannot be attributed to a specific user, these rights do not apply to you in your use of the Application.

Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or of an alleged infringement of the GDPR.


For more information, contact us at: feedback.

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